At Shop RTMB, we want you to be satisfied with your purchase. This Refund and Returns Policy explains the conditions under which returns and refunds are accepted.
1. Returns Eligibility
Items may be returned within a specified period from the date of delivery, provided they are unused, in their original condition, and in original packaging. Certain items such as clearance, customized, or final sale products may not be eligible for return unless defective.
2. Non-Returnable Items
We do not accept returns for items that have been used, damaged due to customer handling, or returned without original packaging. Gift cards and downloadable or digital products are non-refundable unless otherwise stated.
3. Return Process
To initiate a return, customers must contact Shop RTMB through the contact information provided on our website. Please include your order number and reason for return. Returns sent without prior approval may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service, as Shop RTMB is not responsible for lost or damaged return shipments.
5. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe. Shipping fees are non-refundable unless the return is due to an error on our part.
6. Exchanges
Exchanges are subject to product availability. If you wish to exchange an item, please contact us for instructions before sending the product back.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify Shop RTMB within a reasonable time after delivery. We may request photos or additional information to assist with resolving the issue.
8. Policy Changes
Shop RTMB reserves the right to modify this Refund and Returns Policy at any time. Any updates will be effective immediately upon posting on the website.
9. Contact Us
If you have questions regarding refunds or returns, please contact us using the details available on our website.